FAQs
Frequently Asked Questions
Order
Can I cancel my order?
Yes, you can cancel the order before the product is shipped.
No, if you received the Email of shipping confirmation. We are not able to cancel the order at this moment unfortunately.
I put the wrong address on my order, what should I do?
Orders placed are final and cannot be edited. However, if incorrect information has been entered, you may contact us at hello@inepiczone.com and including your order number. We will try to solve the problem if it is possible.
Note: The cost of re-delivery will be borne by the customer.
I have not received my order confirmation, what should I do?
Please allow up to 5 business days to receive a confirmation. After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number.
How can I track my order?
After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number. Orders shipped via a carrier that offers tracking are trackable on the carrier's website. Customers will be notified when a tracking number has been posted via an Order Status Update email as well. Orders shipped by some carriers may not be trackable.
Payments
What forms of payment do you accept?
Visa, MasterCard, American Express, DiscoverApple Pay
PayPal
Shipping
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Where do you ship?
We ship to the Canada and United States.
Do you offer free shipping?
Free standard shipping on orders $78 CAD and up.
How much is shipping rate?
Canada shipping rate $12.99 CAD
US shipping rate $9.99 USD
For more information about shipping, please check Shipping Policy.
Returns
What is your return policy?
We truly believe you’ll love all of your EPICZONE products, but if for some reason you’re not completely satisfied with your order, we will offer you a full refund excluding the shipping cost, as long as you contact us and ship the return back to us within 30 days of the initial delivery. You, the customer, are responsible for all shipping costs and return shipping fee associated with your order. Reach out below!
Email at hello@inepiczone.com
My item arrived damaged, what should I do?
If your item arrives damaged, please contact us at hello@inepiczone.com
I haven't received my order and my tracking shows that it's been delivered - what do I do?
Please allow up to 48 hours and check nearby mailboxes or various possible corners.
If your item is lost in transit or stolen, EPICZONE is not responsible for replacing the package. We know how frustrating it is to have something happen to your order, so we strongly suggest customers living in apartment complexes or other high-traffic areas add a signature requirement to their order.
For more information about refund, please check Refund Policy.
Not finding the answers you need?
Email us anytime at hello@inepiczone.com and we'll answer your questions in 48 hours :)
A brand born from the vision of a passionate female founder.
At EPICZONE, we welcome you to explore our online store, offering a thoughtfully curated collection of exquisite home goods and kitchen accessories. Each piece is crafted with meticulous attention to detail and infused with a blend of Asian heritage and Western aesthetics.
Our founder's journey is deeply rooted in a profound love for design and the art of cultivating inviting home environments. Her passion for the culinary arts is equally inspiring, as she treasures every moment spent in the kitchen and around the dining table. Drawing from her innate appreciation for interior design, she understands the transformative power of creating spaces that are not only stylish but also imbued with a sense of comfort and sanctuary.