Shipping policy
Where do you ship?
We offer Standard/Express shipping within Canada and the contiguous United States (not including Hawaii, Alaska or Puerto Rico).
Note: We do not ship APO, FPO, or P.O. Box addresses.
Do you ship outside Canada and the U.S.?
Unfortunately, we do not offer international shipping outside of Canada and the United States at this time. We hope soon. Tag us on social media @inepiczone to let us know where you live!
Do you offer free shipping?
Free standard shipping on orders $78 CAD and up.
How much is shipping rate?
Canada shipping rate $12.99 CAD
US shipping rate $9.99 USD
When will my order ship?
Your order will be shipped from Vancouver within 1-2 business days of being placed. You will receive a shipping confirmation email when your order has shipped.
Note: Ship times are estimates provided by the shipping provider.
Unclaimed, Stolen & Returned Packages
If a package is unclaimed and returned to us, it is the responsibility of the customer to pay return shipping charges.
We strongly suggest customers living in apartment complexes or other high-traffic areas add a signature requirement to their order, as we do not guarantee against theft. If you have paid for a signature and your order is lost or stolen, we will file a claim with the carrier for you and re-ship your order as soon as possible.
Please follow along with your order using the tracking information provided in your Order Dispatch email to ensure a secure delivery.
How can I track my package?
After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number. Orders shipped via a carrier that offers tracking are trackable on the carrier's website. Customers will be notified when a tracking number has been posted via an Order Status Update email as well. Orders shipped by some carriers may not be trackable.
How do I change my shipping address?
If you haven’t yet received a shipping confirmation email, please email hello@inepiczone.com with your order number as soon as possible; we’ll do our best to help!
If you have received a shipping confirmation email, unfortunately, the order has already been fulfilled and is on its way to the address entered at checkout.
Not finding the answers you need?
Email us anytime at hello@inepiczone.com and we'll answer your questions in 48 hours :)
A brand born from the vision of a passionate female founder.
At EPICZONE, we welcome you to explore our online store, offering a thoughtfully curated collection of exquisite home goods and kitchen accessories. Each piece is crafted with meticulous attention to detail and infused with a blend of Asian heritage and Western aesthetics.
Our founder's journey is deeply rooted in a profound love for design and the art of cultivating inviting home environments. Her passion for the culinary arts is equally inspiring, as she treasures every moment spent in the kitchen and around the dining table. Drawing from her innate appreciation for interior design, she understands the transformative power of creating spaces that are not only stylish but also imbued with a sense of comfort and sanctuary.